1. Do you ship internationally?

Yes, we ship to most countries, except South Africa, Colombia, Argentina and a select few.


2. How much does shipping cost?

The shipping cost is FREE.

3. How long does it take to receive my order?

It takes 2-5 days to process and dispatch your order. Once your order has been shipped, we will send you an email that contains the tracking number. You can use this number to keep track of your package until it arrives.
The estimated shipping time will be shown during checkout. It usually takes 2-3 weeks for US & some European customers to receive their orders, whereas other international customers will receive their orders within 3-6 weeks.

4. Can I track my order?

Yes. Once we've shipped your order, we'll send you a confirmation email that contains the tracking number.
Please allow 5-7 days before checking your tracking details Please use the links provided below, depending on your delivery location (US, UK or Other)
This delay is necessary to taken into account the time taken between your order being registered and processed + packing + hand-over to the shipping handler (responsible for the 1st step in tracking update).

US : You can track your package with the tracking reference that we'll send you via the following link : https://tools.usps.com/go/TrackConfirmAction_input 
UK : You can track your package with the tracking reference that we'll send you via the following link : https://www.royalmail.com/track-your-item#/
OTHER-WORLDWIDE (NON-US / NON-UK) : You can track your package with the tracking reference that we'll send you via the following link : https://m.17track.net/en/
Our free shipping service usually takes between 12-20 days after your order has been registered and processed. We provide customers with a purchase protection guarantee valid for 30 days from the day of your order. Our policy concerns goods not received or damaged with 100% refund of your order.

Should you, for whatever reason, receive only a partial delivery (where some items of your entire order have not been delivered) we shall refund only the entire value of the missing products.

Please be aware that for logistical reasons, we may ship out your orders in separate packages, where you shall therefore receive more than one tracking reference (one per package sent).

Please contact our Service Team anytime for further details or to register a claim : justin@musthavemall.com

5. When will I receive my shipment confirmation and tracking number?

Immediately after placing your order, you will receive an order confirmation email. After this, it will take 2-5 days to process your order and ship it. Once shipped, we will send you a second email that contains the shipping information and the tracking number.
Please allow up to 5 days to receive the second email. If you do not receive it within 5 days, do not hesitate to contact us at justin@musthavemall.com

6. I did not receive the shipping confirmation email and tracking number.

Where is it?
Please allow up to 5 days to receive the shipping confirmation email. If you do not receive it within 5 days, make sure that you've checked the Spam folder. If it's not there, please send us an email at justin@musthavemall.com so that we can follow up on your order.

7. Are these items the official merchandise?
No. As a fan of K-Pop, we are making these products so that all the fans from around the globe can express their love for their favorite K-Pop groups using these fan-made items.

8. My tracking says “no information available at the moment”.

For some logistics companies, it usually takes 2-5 business days for the tracking information to get updated on their system. If 5 days has passed and you are still getting the same message, please do not hesitate to contact us at justin@musthavemall.com

9. What about possible customs or local delivery fees?
We are not responsible for any Customs fees or local delivery charges as these fees are charged by your country. By purchasing our products, you consent that one or more packages may incur Customs or delivery fees when they arrive at your country.

10. Will I receive all the items in a single package?
Depending on the availability of the ordered items, they may be shipped in different packages.